FAQS

You should contact the hotel and ask for the object to be searched for in “Lost and Found”.

Please contact the hotel and indicate your request to find out the conditions.

Click in the link to know the Menu https://www.melialisboaaeroporto.com/en/restaurant/.

Click in the link to know the Menu https://www.melialisboaaeroporto.com/en/el-spa-health-club/.

Yes.

Yes, the hotel has a mobile app.

Yes, the app is available for all devices.

No, you only need to access it by QR Code.

The app is available in Portuguese, English and Spanish.

Yes, the hotel has an indoor pool and an outdoor pool.

The shuttle service operates from 04:00 to 24:00.

The hotel provides a free shuttle service to and from Lisbon airport for its guests.

Waiting time is approximately 15 minutes, maximum 7 people per journey, child seat available on request, pets allowed in a crate, no luggage limit per passenger. If you have unpacked luggage (surfboards, bicycles) please let us know when you contact us to book the shuttle service.

We do not take bookings. To request a shuttle service, call the hotel on +351 218 425 000.

Yes, the hotel offers a shuttle service between the airport and the hotel.

Smoking is only permitted in outdoor areas such as terraces.

For information on car parking, please consult the hotel’s website.

The car park has a daily fee of €15.00.

It is not possible to book a car park, parking in the hotel car park is always subject to additional payment and availability.

Yes, all our hotels have a space where guests can store their luggage before check-in and after check-out.

Yes, all guests have access to the indoor and outdoor swimming pools.

Spa hours are from 7am to 10pm and from 8am to 10pm on weekends and public holidays.

Yes, at a cost of €25.00 per person with access to the water circuit.

Yes. 2 pets are allowed per room with a maximum weight of 20kg. The cost is €25 per night, per animal. A deposit of €100.00 is charged to cover any damage that may occur in the room.

Yes, the hotel has 12 meeting rooms.

Yes the hotel has a wedding service on request.

Yes the hotel has a lift.

Yes, subject to availability and payment.

Yes, there is Wi-Fi throughout the hotel.

Yes, the hotel has a lobby and other public spaces.

The hotel has an external laundry service, please contact the hotel for more information.

Please contact the hotel reception for more information.

No, the hotel does not have activities for children.

No, the hotel does not have a babysitting service.

You should contact reception with the identification of the lost item, date and place by e-mail to melia.lisboa.aeroporto@meliaportugal.com.

On the card given to you on arrival, you must put an x in the space where you authorise us to use your e-mail address to send you news and promotions.

Yes, Meliá hotels have the Meliá Rewards programme. You can find more information at this link: https://www.melia.com/en/meliarewards.

You can find information about more hotels of the Hoti Hoteis brand here: https://www.hotihoteis.com/hotel-portfolio